Refund Policy
At Own Visual, we are committed to providing high-quality services and ensuring your satisfaction. We understand that situations may arise where you need to request a refund. Please review our refund policy guidelines below:
100% Satisfaction Guarantee:
We offer a 100% money-back guarantee if you are not satisfied with the design provided by us. This refund policy is applicable until you approve the designs. Once the designs are approved, we will not be able to process a refund.
Project Cancellation:
If you choose to cancel the project, you are eligible for a 50% Money-back Guarantee from the total package or invoice amount. To request a refund, you must immediately contact us to cancel the project and initiate the refund process within 7 days from the project initiation date.
Timely Refund Request:
It is essential to inform us about your decision to cancel the project and request a refund within the specified 7-day period. If you fail to notify us within this timeframe, we will not be able to refund your money.
Maximum Waiting Period:
We will wait for a maximum of 10 days from the date of your refund request. If the refund process is not initiated within these 10 days, we will not be responsible for your order, and the cancellation money will not be refunded.
Contact Information:
To cancel your project and request a refund, please contact us immediately at ownvisualx@gmail.com. Or you can Whatsapp us at +8801310276011. Provide your project details and the reason for cancellation to expedite the refund process.
Refund Processing:
Once your refund request is received and approved, we will process the refund within a reasonable timeframe. Please note that the processing time may vary depending on your payment method and financial institution.
Policy Changes:
Own Visual reserves the right to modify, amend, or update this refund policy at any time. Any changes to the policy will be communicated on our website. It is your responsibility to review our refund policy periodically to stay informed about the guidelines.
By initiating a project with Own Visual, you agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns about our refund policy, please contact us for clarification.